12.1 Student Support Services

The institution provides appropriate academic and student support programs, services, and activities consistent with its mission (Student support services)

 Compliance   ____Non-Compliance


St. Petersburg College (SPC) provides appropriate academic and student support programs, services, and activities that support and promote student learning, engagement, and personal and professional development consistent with its mission, vision, and values.

The mission of St. Petersburg College is to empower our students and community to achieve success and economic mobility through academic excellence and engagement.

As such, each academic and student support program is designed to support the attainment of the key elements of the mission, the same key elements that form the foundation of the College’s Strategic Plan.

  • Empowering students to achieve success sets students on the path to success and includes Recruitment and Enrollment, Business Office, Admissions & Registration, Financial Aid, Career and Academic Advising, Student Mental Health and Wellness, Veterans Services, Computer Labs, and Testing Services
  • Academic Excellence focuses on supports that promote course completion, retention, and graduation including Student Orientation, Accessibility Services, Learning Resources, English for Academic Purposes, Honors Programs, and Specialized Services/ Programs
  • Engagement promotes opportunities for students to gain life and civic experiences and includes the Center for International Programs and the Student Engagement Suite of Opportunities
  • Economic Mobility prepares students for job attainment following graduation and includes Career Services and Work-Based Learning Experiences

Student Body Profile and Access to Services

As mandated by state law (F.S. 1004.65(4)) and stated on its admissions website, St. Petersburg College is an open-access institution, serving the needs of a diverse student population across multiple campuses, including off-campus Dual Enrollment High School sites, as well as across all modalities in which classes are offered, including online.  SPC provides opportunities for students to complete degree requirements for associates-level and baccalaureate-level degrees; complete certification requirements for career entry; enroll in courses to enhance job skills; and/or take courses for lifelong learning and personal enrichment. As demonstrated by the Student Body Profile for the 2021-22 Academic Year in Table 12.1.1 below, SPC students are spread across multiple age brackets with more than 40% over the age of 25. Many of these students have varying competing needs, such as families and employment; 74% of students work at least 30 hours per week.

Table 12.1.1 — St. Petersburg College Student Body Profile

12.1 Student Body Profile

Source: SPC Institutional Research, SPC Fact Book, At a Glance, 2021-2022

Therefore, academic and student support services are designed to best meet the needs of all students regardless of enrollment status, age, or ability to come on campus. Flexible scheduling, online service availability, and the ability to interact with resources via multiple avenues (phone, email, in-person, live online chats) are available, where appropriate, to support access for all.  On-campus support services are provided at each of the main campuses for those who prefer face-to-face interaction.  Due to their close proximity to one another (within 30 minutes or less), some campuses and sites share a selection of services, such as Career and Accessibility Services staff: Allstate is serviced by St. Petersburg/Gibbs; EpiCenter is serviced by Clearwater; and the Veterinary Technology Center is serviced by the Health Education Center. Most services are also available online, including Advising, Financial Aid, and Learning Resources. Online services can be accessed through the Student Support Resources webpage,  Online Services webpage, Titan Hub, within their LMS course shell, or through direct navigation to the service department webpage.  All SPC students, regardless of instructional location or mode of delivery, have access to the same academic and student support services at any campus or online.

Organizational Structure and Determining Students’ Needs

To ensure that the delivery of academic and student support services is the same across all campuses and online, SPC’s organizational structure is based on a “one-college” centralized model wherein departments providing academic and student support services set the policies and procedures used across the college.  These departments report up to four of the five Vice Presidents (VP) of the College:  VP of Academic Affairs, VP of Student Affairs, VP of Workforce Development and Corporate Partnerships, and VP of Finance & Business Operations.  Having this broad base of college leadership oversight ensures that student supports span the entire student pathway from application to post-graduation outcomes and that any changes align with the College’s strategic plan and mission attainment.

Table 12.1.2 — Organizational Structure of Academic and Student Support Services

VP Academic Affairs
VP Student Affairs
VP Workforce Development & Corporate Partnerships
VP Finance & Business Operations
Empowering Students to Achieve Success
• Computer Labs
• Recruitment & Enrollment
• Admissions & Records
• Financial Aid
• Career and Academic Advising
• Student Mental Health & Wellness
• Veterans Services
• Testing Services
• Business Office
Academic Excellence
• Learning Resources
• English for Academic Purposes
• Honors Program
• Student Orientation
• Accessibility Services
• Specialized Services
• Center for International Programs
• Student Engagement
Economic Mobility
• Work-Based Learning Experiences
• Career Services Work-Based Learning Experiences

SPC leadership and individual departments identify students’ needs through surveys, focus groups, and personal interactions with students. Additionally, SPC student leaders provide semester updates to the Vice President of Student Affairs regarding campus engagement opportunities, issues, and concerns through the Student Council of Presidents (SCOP), representing all student government organizations. This combination of soliciting input from students to determine appropriate support is augmented by looking at hard data to determine if it is meeting students’ needs. As such, the following practices and tools are utilized to gather student feedback:

  • Institutional Surveys – Entering Student, Enrolled Student, and Graduating Student surveys are administered annually in addition to the point-of-service Titan Experience departmental survey. The Entering Student Survey measures student experiences at the beginning of their enrollment process. The Enrolled Student Survey measures student satisfaction with support services and resources as well as the importance of these initiatives. The Graduating Student Survey measures student satisfaction with their overall education at SPC, their preparedness for job entry or continuing education, and their transfer goals to another institution and employment plans. The Titan Experience Survey is a time-sensitive survey that measures students’ satisfaction with services provided following receipt of those services; students are able to request follow-up contacts for any unresolved issues. Results of all surveys are shared with those responsible for the respective programs or service areas. Information garnered is used for program and process improvements with the primary goals of enhancing student success, access to support resources and enhancement of the SPC Student Experience.
  • National Benchmarking Surveys – SPC participates every two to three years in the Community College Survey of Student Engagement (CCSSE) and the Survey of Entering Student Engagement (SENSE). Each of these surveys measures SPC students’ rankings and satisfaction with core academic and student services against those of similarly-sized institutions nationally. Comparisons of institutional results across years allow College leadership to identify which program areas are meeting student needs and any areas of concern that need addressing.
  • Focus groups – Topic-specific focus groups are held regularly throughout the College. Results from focus groups provide information and guidance for service improvements.
  • Student Council of Presidents (SCOP) – The Vice President of Student Affairs meets each semester with Student Government presidents from each campus to discuss student concerns, requests, and issues. This organization is responsible for orchestrating student activities college-wide, including budgets on their respective campuses. Prior to identifying campus budgets, student government presidents are charged with soliciting student input. Budgets are used to fund campus activities, leadership retreats, and other identified student needs.
  • Institutional Data – Data collected college-wide is used to strengthen academic and student support. The college uses Power BI as its data administration platform.

Data is provided at the end of each academic and student support service section within this narrative, using the tools above, to show the perception of the adequacy of that service.



Part I: Signatures Attesting to Integrity

Part II: Institutional Summary Form Prepared for Commission Reviews

Part III: Fifth-Year Compliance Certification

Part IV: Follow-Up Report (not applicable)

Part V: Impact Report of the Quality Enhancement Plan

Supporting Documentation

Academic and Student Support Services

Academic and student support services are designed to meet identified student needs and support key elements of the College’s Mission: empowering students to achieve success, economic mobility, academic excellence, and engagement.

Empowering Students to Achieve Success

Services in this area are designed to set students on the path to success and include Recruitment and Enrollment, Business Office, Admissions & Registration, Financial Aid, Career and Academic Advising, Student Mental Health and Wellness, Veterans Services, Computer Labs, Testing Services

Recruitment and Enrollment Support

Recruitment and Enrollment Support assists students through the “inquiry to application” and “application to enrollment” phases of the onboarding process. The Recruitment department provides information in local High Schools, Online, and in the community on access to higher education and the value of a credential as it relates to economic mobility. Monthly Titans Live webinars provide access to information in an online format. Prospective students can also schedule an appointment with an Admissions Recruiter on campus or complete a Request for Information to be contacted by a member of the recruitment staff. The department works with dual enrollment students, assisting them with the application process and offering student and parent webinars and admissions events. Further information on recruitment activities can be found in Standard 10.5.

The Enrollment Support team also assists with onboarding, including residency, transcripts, and testing information to prepare new students to enroll and meet with a Career and Academic Advisor. Students are assigned an Enrollment Specialist when they apply. The Enrollment Specialist communicates and assists students through appointments and check-ins in-person, by phone, and by email.

How Are We Doing:

Enrollment support appointments were completed. Prospective students surveyed within 20 days after their initial inquiry indicated their level of satisfaction with their interaction with a Recruiter in 5 different areas: informative, professional, responsive, helpful, and knowledgeable. In 2021-2022, the average for helpful, informative, and knowledgeable was 4.3, and the average for professional and responsive was 4.4 on a 5-point scale. When queried on the application to the enrollment process, all five areas averaged 4.7 on a 5-point scale.

Business Office

The Business Office provides several services to students relating to student financial account information. These services include student account balance information, such as Barnes & Noble book charges, tuition payments, tuition payment plans, student refunds, Florida Prepaid plan, anticipated financial aid, scholarships, third-party contracts, and 1098-T information. These services can be accessed through campus business offices or by logging into the MySPC portal, supporting both traditional and distance-learning students at times convenient to their schedules. To further support timely information access, the Business Office utilizes robocalls and robo-texts to communicate with students regarding upcoming due dates. In addition, the Business Office has contracted with a pre-collections company to allow students additional time to pay past-due account balances before collection efforts are utilized.

Dual Enrollment students have limited interaction with the Business Office as they are exempt from application fees and tuition, but can gain access on campus or online if needed.

How Are We Doing:

The 2021-2022 satisfaction rating from the Enrolled Student Survey Report for the Business Office was 4.24 (mean), representing a 2.9% increase over the 2020-2021 rating of 4.12. 

Admissions, Registration, & Records

SPC has an open admissions policy and ensures compliance with state and federal laws and regulations. Admissions and Records processes and policies are overseen collegewide by the Office of Admissions and Records. Admissions and Records services are offered through the Advising and Business offices on campuses and 24/7 online through the SPC Admissions website and secure MySPC portal. The Admissions department works with Enrollment Support Specialists and Career and Academic Advisors to provide information about Florida residency classification, testing, transcripts, records management, financial aid, advising, academic pathways, and career planning. Admissions requirements for dual enrollment students are located on the Dual Enrollment Program website. To register for courses, Dual Enrolled students must first register with the Dual-Enrollment office. 

The Admissions department is also responsible for maintaining student records, which can be requested by current or former students in person or online through the MySPC portal and are protected per FERPA standards and federal and state regulations.

How Are We Doing:

On the 2021-22 Enrolled Student Survey (ENSS), students indicated their level of satisfaction for registering online was 4.41 (mean) on a 5-point scale; the rating for registering on-campus was 4.33 (mean). Both areas showed an increase in the mean rating over the prior year. The average rating for Admissions and Records on the Titan Experience Survey was 3.6/4 for 2021-22.

Financial Aid

Financial Assistance Services (FAS) provides students guidance on grants, scholarships, student employment, and loans to help pay their college expenses. Students begin the financial aid process by completing the Free Application for Federal Student Aid (FAFSA). The information given on the FAFSA determines eligibility for federal, state, and institutional funding. After completing the FAFSA, students may review the status of their financial aid awards through MySPC. At any time, if a student has questions, they may contact FAS through several methods: by phone, virtually, via A$KFA$ email, or in person at the Tarpon Springs, Clearwater, Seminole, or St. Petersburg/Gibbs campuses and the Midtown and Downtown centers. Students may also get answers to financial aid questions, including personal account status, via the SPC website’s automated chatbot Ask PETE. Financial aid policies do not differ by modality as distance education/online students receive the same access to financial aid. Dual Enrollment students are considered non-degree-seeking high school students and are not eligible for financial aid.

As part of our holistic approach, SPC works with IonTuition to assist students with successful student loan repayment. IonTuition is a web-based tool provided at no cost to students to allow for the management of all student loans through a single online location. Once a student registers, they will get immediate access to a personalized profile, showing their loan status, balance, payment amount, due dates, interest accrual information, and lender or servicer contacts. Students may live chat with a student loan counselor, use calculators to determine the best repayment scenario for their personal situation, create a budget, store important student loan documents, track conversations with student loan counselors, and include private loan information. IonTuition offers trained student loan counselors that can assist students in managing their student loan repayment options. Students may call Monday through Friday to speak with a counselor. To date, over 16,700 students have registered for IonTuition and over 18,000 student accounts have been resolved or cured. The Financial Aid department continues to educate students, alumni, faculty, and staff about IonTuition and aims to have the majority of students who receive student loans involved in this valuable student loan repayment program. The number of student loan borrowers has also decreased over the last three years:

  • 2021-2022 – 5466 student loan borrowers
  • 2020-2021 – 6652 student loan borrowers
  • 2019-2020 – 8042 student loan borrowers

How Are We Doing:

For 2021-2022, the satisfaction mean score for Scholarships was 3.9 out of a possible 5 on the Enrolled Student Survey, showing an increase from the year prior. The FY2019 three-year Cohort Default rate was 3.5%, down from 21.9% in FY 2011 as a result of implementation embedded IonTuition supports. The Titan Experience Survey for 2021-2022 showed an average rating of 3.6 out of 4 for satisfaction with FAS services.

Career and Academic Advising

At St. Petersburg College, Career and Academic Advisors are assigned to specific Career and Academic Communities. Degree-seeking students are assigned a Career and Academic Advisor when they submit their admissions application, and assignments are based on the student’s program and home campus. Students can access Career and Academic Advising either on-campus or online via scheduled appointments. Advisors are also available by phone and email, and the AskPete chatbot is available for standard questions.

Career and Academic Advisors serve as a student’s main point of contact throughout their time at SPC. Using case management principles, advisors are expected to track and monitor their caseload of students and have five major outcomes that are measured for First Time in College Students in their caseload: a successful meeting, a completed learning plan, a conversation about career decision-making, outreach to students who are not performing well academically, and outreach to students to enroll in the next semester.

Advisors assist students with course selection, transfer requirements, and referrals to internal and external resources. They provide holistic advising and interventions to help students be successful in reaching their goals. Advisors also assist dual enrollment students with their academic planning.  

In 2021, SPC launched the Virtual Advising Center and expanded service hours until 8 pm Monday-Thursday and Saturday hours from 10-3 pm. The Virtual Advising Center’s purpose is to provide access to more students and meet student needs. There are four dedicated advisors to the Virtual Advising Center, and campus advisors also provide support.

How Are We Doing:

In 2021-22, Advising Center staff completed 172,164 advising sessions (duplicated students), and the Virtual Advising Center serviced 20,892 students.

The 2021-22 Titan Experience Survey satisfaction ratings for Academic Advising showed that 82.4% of students noted they were “extremely satisfied” with their services, averaging a score of 3.65/4.00.

Student Mental Health and Wellness Program

SPC’s Mental Health and Wellness Program (MHWP) aims to support students’ mental well-being so they are able to continue their education until they graduate. This is a priority for the college based on student feedback about their mental health, where 34% of students surveyed in Fall 2020 indicated experiencing frequent mental distress.

In order to support the students’ mental health, the MHWP provides students with access to a specific mental health contact, preventative programming, and mental health services. Services are delivered in a hybrid modality. Students can reach out to the MHWP manager to get help navigating the mental health system and learn about options.

Preventative programming includes educational events, workshops, and activities such as meditation, yoga, art therapy, and stress management. The program also coordinates a student-led mental health club, called NAMI, on campus. This club works to advocate for mental health support on campus and ensure that the student’s voice is heard when making mental health decisions.

The MHWP provides access to direct mental health services in three ways: telehealth counseling, in-person urgent care, and critical incident response and recovery services. All students have access to five telehealth counseling sessions per academic year with the College’s partner, Mantra Health. Students can access this service at any time and may register using their SPC email address. This arrangement eliminates the need to divulge the student’s personal information to the SPC staff.

If a student becomes overwhelmed or finds themselves in crisis, SPC has created an urgent/acute care program through a partnership with Directions for Living (DFL). Select staff has access to a hotline to call if a student needs these services. Once the call has been made, DFL will be in contact with the student within two hours and will see them for face-to-face counseling within 24 hours. DFL also provides the College access to critical incident response and recovery services should there be a crisis/tragedy on campus. If that were to happen, DFL would bring out a crisis intervention team to lead the campus through the processes of managing the emotions of the situation. This includes demobilizing, debriefing, diffusing, and one-on-one crisis counseling.

How Are We Doing:

During the 2021-2022 academic year, 422 students were served by Mantra through 656 appointments. On average, 36 students enrolled in the program each month. During the Spring 2022 semester, a total of 542 students attended events that the MHWP hosted or participated in workshops. In 2021-2022, students ranked their overall experience with their Mantra visit as 4.9 out of 5 stars. The average time to care also dropped from 30 minutes to approx. 8 minutes. 100% of students agreed that their provider collaborates with them on their therapy goals and that their provider helps them accomplish their goals in therapy.

Veterans Services

SPC Veterans Services works with Academic and Student Affairs to assist active duty military and veterans both on campus and online with their transition to college while providing assistance in obtaining education benefits through the Department of Veterans Affairs (VA). Veterans Services Student Support Centers are located on the Tarpon Springs, Gibbs, and Clearwater campuses and have a school-certifying official and benefits counselor on staff. All three Veterans Services Student Support Centers offer:

  • GI Bill Counseling
  • Computers for students to use and for in-house MLP training
  • Fax, copy, printing machines, and phones are available for use
  • Study area with Veteran student peer tutoring (as available)
  • Veteran Student Assistants are available for questions about benefits, college tours, peer support, engagement in the college experience, firsthand knowledge of readjustment into civilian life
  • Assistance with residency issues
  • Assistance with the application, registration, class enrollment, and tuition deferment
  • Book exchange
  • Student Veterans Association (SVA Club)
  • Quiet area, mess area, coffee, water, snacks

All active-duty military and veterans may use the services at these campus locations and online. Veterans Services also offers support and resources to faculty and staff with questions about understanding military culture, engaging a military student in the classroom, and utilizing Veterans Administration and related resources available within the military community.

How Are We Doing:

In the academic year 2021-2022, St. Petersburg College served more than 1,693 student Veterans. Titan Experience Survey results for 2021-22 showed an overall satisfaction rating of 3.6 (mean) out of 4.00.

Computer Labs and Technology

Computer Labs are available on all campuses and centers and are usually located in the library and/or learning center. Most computers are Windows-based units with a small selection per each campus of Apple-based computers available for those working on special projects, such as those requiring high-graphical renderings. Computers contain productivity software from Microsoft Office and Adobe Creative Cloud, among others, and are networked to printers and scanners with features to promote confidentiality and easy-pay options through debit or credit card or digital wallet applications. All degree-seeking students also have Microsoft Office 365 available to them for free.

In addition to established computer labs, SPC meets students’ technology access needs through the Technology Lending program. Students are able to borrow a laptop with a webcam as well as an internet hotspot to complete coursework and may keep the technology until the end of the term or enrollment is completed.

How Are We Doing:

On the 2021-22 Enrolled Student Survey, Access to Computers was in the top five of the 29 selections of services and offices available on the survey with an average score of 4.48 out of 5.

Testing Centers

Testing Centers are located on each of the four full-service academic campuses (Tarpon Springs, Clearwater, St. Pete/Gibbs, and Seminole), as well as the Downtown and Midtown Centers. All sites are within 30 minutes of one another, allowing for easy access to all on-campus students.

The Testing Centers provide a variety of services for both current and prospective St. Petersburg College students, including:

  • The Postsecondary Educational Readiness Test (PERT)
  • Florida Civic Literacy Exam (FCLE)
  • The College’s computer literacy proficiency test (CGS 1070 opt-out)
  • Levels of English Proficiency (LOEP) test
  • College-level Math or Accuplacer’s Advanced Algebraic Functions (AAF)
  • Chemistry placement test (CHM 1045 opt-out)
  • Proctored tests for students with disabilities who require a quiet testing area or testing accommodations such as scribes or readers. 

The Testing Center also works with public and private high schools to administer the PERT for Dual Enrollment, Early College, Early Admission, and Collegiate high school programs. Alternatively, for traditional prospective students, the PERT is used when necessary to assist in class placement. Online or distance learners are served two ways depending on the test needing to be administered: using third-party online proctors (e.g., Honorlock) and/or proctoring by SPC testing professionals through platforms like Cambium or Zoom. To serve students who may have difficulties testing during traditional school or work hours, special testing sessions are offered for Dual Enrollment and FCLE testers. These are held outside of the traditional testing center hours of 8:30 am – 5:30 pm EST.

How Are We Doing:

In the 2021-2022 Enrolled Student Survey, students surveyed about the Testing Centers indicated a mean satisfaction level of 4.28 out of 5.0 for Testing Materials and 4.27 out of 5.0 for Testing Environment.

Academic Excellence

Academic and Support Services in this area are designed to promote supplemental learning and development both in and out of the classroom, course completion, retention and graduation.  This type of support is performed through deep collaboration with faculty and academic administrators to complement and reinforce learning throughout the curriculum and include Student Orientation, Accessibility Services, Learning Resources, English for Academic Purposes, Honors Program and Specialized Services/ Programs.

Student Orientation

The Smart Start Orientation program is a non-credit course recommended to new SPC students enrolling in an AS or AA degree program, particularly those who are First Time in College students or First Generation students. Smart Start Orientation is offered in person, through Zoom, and online through the Learning Management System and is completed before the semester begins.

Smart Start is facilitated by Career and Academic Advisors and reviews the following areas:

  • How to be a Successful College Student
  • Communicating with your Instructor
  • Overview of the Student Portal and Learning Management System
  • College Resources (e.g., Learning Resources, Advising, Accessibility Services, Mental Health Resources, Veteran Services)
  • Academic Pathways
  • Campus Safety
  • Academic Standing Policies
  • Financial Aid
  • How to get your Textbooks
  • Career Development
  • Student Life and Leadership
  • Student Rights and Responsibilities

The Dual Enrollment Office schedules Smart Start Orientations for dual enrollment students. Through these efforts, students are better prepared to navigate the college setting and are aware of the resources and supports available to them.

How Are We Doing:

In Fall 2021, 87 sections of Smart Start Orientation were scheduled, and 1,636 students enrolled, with 52% of students completing all required assignments. In Spring 2022, there were 81 sections of Smart Start Orientation, and 700 students enrolled, with 60% of students completing all required assignments.

Accessibility Services

Accessibility Services are offered on-campus, virtual, and in a hybrid environment. Section 504 of the Vocational Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and the Americans with Disabilities Amendments Act (ADAAA) of 2008 ensure that all qualified persons, regardless of the presence of any disability, have equal access to education. Accessibility Services seeks to enhance student success, retention, completion, and job placement by providing students with assistive technologies, support services, and accommodations throughout their career and academic endeavors at St. Petersburg College. More than 1280 unduplicated students presented with a disability in 2021-2022; Table 12.1.3 demonstrates the number of identified students with a disability over the last five years:

Table 12.1.3 — Students with Disabilities 2018-2022

Table 2 - Students with Disabilities 2018-2022

*Numbers and percentages do not reflect students with multiple disabilities (duplicated)/Source PeopleSoft 11/2022

The Accessibility Services office works with on-campus and distance-learning students, Dual Enrolled students, faculty, and staff to promote equal access for all students. The department provides or facilitates:

  • Academic adjustments such as early registration
  • Auxiliary Learning Aids and closed captioning of videos
  • College Placement Test and exam accommodations
  • Academic modifications such as course substitutions
  • Certified/qualified sign language interpreters, C-Printers, and note-takers
  • Professional tutoring in selected general education specific to math and science
  • Adaptive classroom furniture, electronic equipment, and software
  • Information Commons in MyCourses online learning management system

As there is an upward trend in the amount of assistive technology being utilized by students registered with Accessibility Services, the department works with faculty and staff to promote access and compliance at all physical and online learning environments at SPC using many technologies, auxiliary learning aids, and ADA checklists. All campus Accessibility Services Managers, Associate Provosts, and the Student ADA/504 Director were involved in the planning and implementation of Accessibility Checklists. In addition, Accessibility Services staff work with the Department of Instructional Design, Education, and Support (IDEAS) (formerly Online Learning Services) to ensure compliance and that Universal Design principles stay at the forefront of online course development.

How Are We Doing:

Respondents on the 2021-2022 Titan Experience Survey rated their overall satisfaction with Accessibility Services at 3.81 (mean) out of 4.00.

Learning Resources

SPC Libraries

SPC Libraries and Learning Resources foster and support the curiosity, independence, and success of students through educational, informational, and recreational programming. The SPC Library’s physical collections are located at eight campus sites: Midtown, St. Pete/Gibbs, Seminole, Health Education, Clearwater, Tarpon Springs, Allstate, and EpiCenter. Resources are also available to all students, staff, and faculty online. As of December 2022, the physical collection included 73,694 circulating titles, 7,001 periodical titles, 4,498 audiovisual titles, and 3,788 reference titles. In addition, students and staff have access to nearly 150 subscription library databases through the Open Athens access portal.

The libraries also provide Information Guides, categorized by Academic Pathway with a number of video tutorials and handouts added for just-in-time learning. The Information Guides provide both general and specific research instruction and resources for courses across the curriculum. For instance, the presented materials in the Humanities guide dovetail with major research assignments in Introduction to Humanities (HUM 1020), one of the highest enrolled courses at SPC. To ensure information is up to date and readily available for students, the Students Need to Know guide is available on the Learning Resources webpage and provides pertinent information such as operating hours and relevant resources. Additionally, a faculty counterpart, the Faculty Needs to Know guide, is updated frequently to promote Learning Resources and services to faculty.

Departmental workshops and experiences are promoted through the college-wide events platform, Titan Connect, as well as through campus digital signage, printed fliers, weekly collegewide events coordination meetings, and the learning management system (MyCourses).  Educational workshops have included strategies to enhance research and citation methods, study skills, and technological literacy, as well as curricular competencies in Accounting, Math, Sciences, Writing/English, and Language courses. The department offered 875 programs in Academic Year 2021-22 with a very solid attendance for “optional” events and activities, as shown in Table 12.1.4 below.

Table 12.1.4 — Library Programming 2021/2022

Number of Programs
Total Attendance
% of Enrollment
Informational & Recreational

Within SPC libraries, the Information Literacy Instruction program is the hallmark of faculty partnerships and student learning. Working in coordination with course faculty, the Information Literacy Instruction program provides course-integrated sessions to support research-based activities and projects in both in-person and online modalities. These sessions are offered to all faculty, including the College’s on-campus and off-site Dual Enrollment faculty, and may include a general orientation to library resources; instruction on use, evaluation, and documentation regarding information resources; or custom-tailored instruction toward a particular assignment. For the Academic Year 2021-22, SPC Libraries offered 388 Information Literacy Instruction sessions, reaching 7,526 students (duplicated). The SPC Libraries also work with the communities they serve through the partnerships and library spaces shared with the cities of Clearwater, Seminole, and St. Petersburg.

Learning Centers

Led by the Executive Director for Learning Resources, SPC Learning Centers employ more nearly 40 full-time and 60 part-time instructional support staff to meet the needs of students. All students, including SPC’s Dual Enrolled (on-and-off site), Early Admission, and Collegiate High students, have access to the seven on-campus Learning Centers for drop-in and scheduled in-person tutoring appointments in four main areas: Writing & Communications, Mathematics & Statistics, Natural and Health Sciences, and Computers and Technology. Staff also provide tutoring in specialized areas such as Spanish, ESL, and Accounting and Finance.

In addition, Learning Resources provides online tutoring; students are able to schedule live, 20-or-50-minute, one-on-one tutoring appointments over Zoom. Online appointments are available at a minimum of 65 hours a week, with multiple sessions offered each hour. Beyond SPC’s services, all students, both on-and-off site, have access to Tutor.com as a supplemental source of instructional support. SPC’s instructional support personnel and Tutor.com’s professionally trained employees co-staff the Tutor.com platform. All enrolled students are allotted five hours at the beginning of each semester, and the platform notifies users when getting close to exhausting all minutes, directing them to send a message to a commonly staffed email address for additional hours (the email account is staffed up to midnight throughout the week and weekends). In the academic year 2021-22, the SPC Appointment System, for both in-person and online appointments, and the co-staffed Tutor.com platform, accounted for 30,490 individual sessions. That number of sessions equates to 12,068 hours or 502 continuous days of instructional support. In addition, data shows that 8,041 students, or 26% of the overall college enrollment, received individual tutoring sessions. Learning Center staff also partner with faculty and Advising staff, giving presentations in classrooms, at orientation sessions, and at events throughout the College to make students aware of available resources.

The Learning Centers also undertake key initiatives to support the College’s strategic plan to help close achievement gaps and improve success rates, specifically in English and Mathematics gateway courses. The Center’s most recent initiative, launched in Fall 2022, Project ONEGOAL (Outreach for New Educational Goals in Online Asynchronous Learning) serves as a retention and success program that, through direct course integration, forms a partnership with faculty teaching asynchronous online courses with historically low success rates to provide regular outreach and communication as well as general and triage-level support toward student course completion. The courses supported in Fall 2022 included Composition I (ENC 1101), Liberal Arts Math I (MGF 1106), Intermediate Algebra (MAT 1033), and Trigonometry (MAC 1114). The image, below, shows how many course sections, faculty members, and guides (i.e., course mentors) were included in Fall 2022.

New Initiative Program

The New Initiative Program (NIP) is federally funded through the Carl D. Perkins Career and Technical Education grant and is designed to provide free academic assistance to Associate in Science or certificate-seeking health or pre-health students. While central to the Library and Learning Center at the Health Education Center (HEC), where courses for Nursing and Health Sciences programs are most commonly offered, NIP personnel and funding are also extended to Downtown, Midtown, St. Petersburg/Gibbs, Seminole, Clearwater, and Tarpon Springs campuses or centers to support students in pre-health courses. Students self-refer or are referred to the program and are offered individual sessions, both in-person or online, covering such areas as statistics, medical math, anatomical sciences, nursing and health sciences, test-taking strategies, and study skills. Working closely with Nursing & Health Science faculty, NIP staff aim to offer unique learning service offerings, such as mock/practice practicals with anatomical models to prepare for lab examinations; workshops to reinforce ongoing immersive knowledge of systematic anatomy, human pathology, and medical mathematics; and APA boot camps to lay the groundwork for the health programs that use this documentation style for research and writing. In 2021-22, 28% (1,259) of students enrolled in A.S. Nursing and Health Sciences programs received an in-person or online individual session from a NIP staff member, with a total of 7,995 sessions that year. The NIP center also offered 153 course-integrated and out-of-class group workshops with 3,086 students (duplicated) in attendance.

How Are We Doing:

The 2021-22 College’s Enrolled Student Survey ranked Library Resources in the top five selections (out of 29 services or offices). Libraries earned an average score of 4.47 out of 5 points, and Learning Centers/Tutoring services averaged a score of 4.46 out of 5. Results from the 2021-22 Titan Experience Survey showed an overall satisfaction average of 3.74 out of 4.00.

English for Academic Purposes (EAP)

English for Academic Purposes (EAP) courses are provided face-to-face and online and offer a sequential curriculum to meet the needs of non-native English speakers. The courses are designed for those students who are interested in learning to read, write, speak, listen, and understand the English language in order to work toward a degree or certificate. Dual Enrolled students do not participate in this program.

How Are We Doing:

The EAP Program had 104 students enrolled in Fall 2021 and 83 students enrolled in Spring 2022. Responses on the student surveys of instruction were highly positive, and course success rates were 81.6% for Fall 2021 and 84.3% for Spring 2022 for ESL courses, and 95.2% for Fall 2021 and 84.1% for Spring 2022 for Pre-ESL courses. 

Honors Program

The Honors Program is designed to attract highly motivated and talented students who are challenged by an intellectually stimulating academic program of study and have demonstrated the ability to achieve academic excellence. Each term the Honors Program offers courses that are populated by exceptional students taught by Faculty members dedicated to actively involving students in enriched learning experiences. The Honors Program also collaborates with many other college departments to offer a variety of options and elevated support to help these students along their academic journey.

How Are We Doing:

Since the Honors Program began in 2003, more than 1,800 students from 31 countries have participated. Fifty percent of all Honors Program students have a 3.75 or higher grade point average, and 10% have maintained a 4.0

Specialized Services / Programs

In addition to the services available to all students, SPC provides services to holistically address needs and support program persistence and degree completion for a variety of populations. These services, many of which are grant-funded, include:

  • The Titans UP! Program, which provides students with intellectual disabilities a well-rounded, fully inclusive, modified college experience to help them gain the skills needed to transition to independent adult roles and into the workplace.
  • The Federally-funded Child Care Access Means Parents in School (CCAMPIS) program, which provides access to high-quality, affordable childcare and support services for low-income, Pell-grant eligible student-parents.
  • The Brother to Brother and FAAME Programs provide integrated models of academic, social, professional, and co-curricular resources that aim to increase the retention, progression, and graduation rates of young men at St. Petersburg College. FAAME also works with African American students in K-12 settings to promote completion of secondary education and matriculation to college.
  • TRIO Student Support Services, a Federally-funded program at St. Petersburg/Gibbs and Clearwater campuses, gives first-generation, low-income, and/or disabled students additional support during their college experience through academic advising, mentoring, study skills development, tutoring, cultural events/trips, textbook lending, academic and career advisement, and assistance in accessing community and campus resources.
  • The Women on the Way Program serves as both an online and on-campus resource and support program promoting resiliency and academic, professional, and personal success for adult learners.
  • The Road to Independence, Success, and Excellence (RISE) program aims to increase graduation rates of students who are experiencing or facing homelessness and/or those currently or formerly in foster care. The program assists through advocacy, mentorship, extracurricular activities, and access to resources.
  • The Tampa Bay Bridge to Baccalaureate (TB-B2B) program, an alliance with two other state colleges in the Tampa Bay region, provides resources and supports both online and on-campus to increase the number of underrepresented minority (URM) students pursuing 4-year STEM degrees.

How Are We Doing:

  • In 2021-2022, participants in the Titans UP program persisted at a rate of 87.5%, and ranked services as “Excellent” when surveyed on their overall satisfaction with the program.
  • In 2021-2022, CCAMPIS served 36 participants; 85.2% of students surveyed that year said they would not be able to persist at SPC with the CCAMPIS program.
  • Brother to Brother served 311 students in 2021-2022, including 50 enrolled in FAAME.
  • TRIO Student Support Services served 167 students in 2021-2022, with 86% remaining in good academic standing and 76% persisting to the subsequent academic year.
  • In 2021-2022, Women on the Way served 645 unduplicated students. Respondents to the Titan Experience Survey ranked overall satisfaction with the program at an average of 3.97 out of 4.00.
  • In 2021-2022, the RISE program served 512 students using state foster care waivers, and 37 students using homeless waivers.
  • The TB-B2B program served 77 undergraduate SPC students in 2021-2022; 40 students transferred to 4-year STEM degrees.


Services in this area promote opportunities for students to gain life and civic experiences and include the Center for International Programs and the Student Engagement Suite of Opportunities.

Center for International Programs

The Center for International Programs (CIP) is responsible for internationalization efforts across the College, continuously integrating intercultural opportunities for global engagement across the College and community. The CIP has its main office on the St. Petersburg/Gibbs campus with satellite offices located at the Clearwater and Tarpon Springs campuses. The department provides opportunities for global engagement including study abroad and faculty exchanges, pre-departure orientations, administrative assistance for students on scholarships, and ongoing support for students from pre-departure, during the program, and upon re-entry; international professional development and training for faculty and staff, such as Fulbright opportunities and benefits of study abroad; hosting international events on campus; collaborating with global partners both locally and abroad, and hosting international students from more than 54 different countries.

In an effort to increase student access to global engagement and prepare students for a global workforce, CIP also offers a Global Citizen Pathway (GCP) program designed to provide students with the knowledge, skills, and attitudes of a competent global citizen who is ready to live and work in a diverse world. The GCP entails curricular, co-curricular, and capstone components that students complete alongside their degree program.

How Are We Doing:

In 2021-2022, 80 students studied abroad via SPC’s international programs, and over 150 international students were enrolled at the College. Respondents to international program exit surveys noted their “great experience” at SPC.

Student Engagement

Whether with peers, faculty, staff, leaders, or community organizations, engaging students in out-of-classroom activities and programs while at SPC emphasizes the importance that the College places on creating a sense of belonging, a network for positive change, and a momentum toward completion. In this regard, SPC offers a wide variety of student clubs, programs, and activities to cultivate and connect personal and professional passions and interests.

St. Petersburg College has an extensive Student Life and Leadership program designed to provide a wide variety of opportunities for students to develop holistically in both academic and non-academic settings. Events, activities, and volunteer opportunities are available in a variety of modalities such as in-person, online, or in a hybrid format.  This allows for all students to participate, regardless of educational format. Academic and student support programs provide students with exposure to real-world skills and opportunities. Student growth and exploration are provided through activities such as volunteerism, workshops, networking events, and leadership and advocacy opportunities such as the Student Government Association. St. Petersburg College Intercollege and Intramural/Recreational Athletics, club and organization opportunities, ROTC, and honor societies such as Phi Theta Kappa also provide robust opportunities for student engagement and support.

Volunteer Services aims to build a bridge connecting SPC students with community service organizations through education, advocacy, and awareness. College-based volunteer opportunities are also open to students, including Dual Enrolled students, who meet the minimum age requirement of 16 and successfully complete a background check. Students are able to use Titan Connect to look up student organizations, track service hours and opportunities, search events, connect with resources, and find out what’s happening on campus.

How Are We Doing:

  • Ninety-three (93) students participated in Student Government Association in 2021-2022 across all main campuses. Nearly 500 students were actively enrolled as members in 25+ clubs and organizations during the same time period. 
  • In 2021-2022, there were 876 students enrolled in Phi Theta Kappa across 5 chapters at SPC.
  • Approximately 83.4% of respondents to the 2021-2022 Enrolled Student Survey indicated a neutral or favorable opinion of club offerings at SPC. 
  • Ninety-two (92) students participated in SPC athletic teams in 2021-2022, with a cumulative academic success rate of 86%.
  • Students, faculty, and staff logged more than 33,912 volunteer hours in 2021-2022.

Economic Mobility

Services within Economic Mobility prepare students for job attainment following graduation and includes Career Services and Work-Based Learning Experiences.

Career Services

SPC’s Career Services department provides career exploration services to students from the beginning of their academic careers through their status as alumni. Career Services staff, known as Career Readiness Navigators, deliver a curriculum focused on the following five pillars of career development: career exploration, personal branding, resume, and cover letter, job and internship search and network strategies, and interview preparation. 

The Career Readiness Navigators provide career development services to all SPC students, including dual enrollment and collegiate high school students, at all locations and online. Services are provided through face-to-face and virtual workshops, face-to-face and virtual class visits, individual student appointments, phone calls, and emails. These workshops, classroom visits, and individual interactions provide students with the tools they need to reach those goals. As students approach the final 25% of their programs, Navigators proactively reach out to an assigned caseload of students through a case management approach to ensure that all students are aware of the career development opportunities that are provided in support of the College’s mission and visionary commitment to economic mobility. The College also works in collaboration with Career Source Florida, an organization utilized by the State of Florida, to assist residents in their career development and career placement goals. 

SPC has made several online career exploration tools available to students through the Career Center and students’ MyCourses accounts, such as the career exploration assessment, and Career Coach, which helps them to understand their skills, values, and interests and connects them to possible career paths through research opportunities. Students also have access to Handshake for their job search and Skills First for resume development. 

How Are We Doing:

On the 2021-2022 Enrolled Student Survey (ENSS), students indicated their level of satisfaction with the Campus Career Center Resources was 4.21 (mean), an increase from the previous year’s 4.05. Satisfaction with Career Counseling was 4.02 (mean) out of a possible score of 5, up by a tenth of a point (3.92) from the previous year.

Work-Based Learning Experiences

St. Petersburg College values the importance of work-based learning as a key component of post-secondary education and provides opportunities for a variety of work-based learning experiences. Opportunities are offered both on-campus and online, and include:

  • Work-based Learning Courses: Internships, Clinicals, Practicums, and/or Co-operative work experience courses are required components of Associate in Science degree programs, and internship courses are offered as electives in other programs, such as the Associate in Arts and Bachelor’s degree programs. Dual Enrolled students who are participating in those programs are eligible to participate and receive support services through the SPC Career Services department.  
  • Service Learning: Service learning is a work-based learning strategy that combines community service with career and technical learning goals. Students provide volunteer service to public and non-profit agencies, as well as to civic, charitable, and governmental organizations in the local community. Service Learning is coordinated through the College’s Center for Community Engagement and Civic Learning.
  • Business/Industry Field Experience, Job Shadowing, and Mentorship: Students benefit from both short-term and long-term visits with industry leaders through classroom-based field experiences, job shadowing (usually half-day) experiences, and one-on-one relationships with community professionals as mentors. These experiences allow students to observe and investigate activities related to a specific subject and career development objective and extend the learning environment beyond the school facility while building a network in the community.

How Are We Doing:

In 2020-21, 3,393 students were enrolled in work-based learning experiences, an increase from 3,269 in 2019-20. In addition, 50% of students who responded to the survey were offered a job after completing their internship or experience. 

Faculty Engagement and Support for Student Success

SPC believes that creating a culture of care, belonging, and success for its students begins with ensuring faculty, both full-time and part-time, have access to ongoing support and professional development. To that end, both the College’s Center for Excellence in Teaching and Learning (CETL) and the Instructional Design, Education, and Support (IDEAS) team share a Faculty Support site and provide regular workshops, training and certification courses, and just-in-time learning opportunities, in addition to those supports discussed previously in this narrative. Examples of professional development have included:

  • Monday Morning Mentor, a weekly message from the CETL Director in fall and spring semesters with links to 20-minute educational videos on a variety of actionable and timely topics pertaining to college teaching and learning;
  • Learn Forward, Keep Teaching (LFKT), a multiple-time-per-month webinar series featuring different hosts to share topics on teaching insights and tools, academic and student support programs, and other relevant resources;
  • Summer Institute, a summer series, hosted by the IDEAS team, featuring multiple workshops on areas such as high-impact teaching and learning strategies;
  • Teaching and Learning Conference, a semi-annual conference highlighting faculty and other academics’ breakthrough insights on teaching techniques, technology tools, and other classroom-related success strategies and resources;
  • Fall/Spring Adjunct Learning Day, a semi-annual conference for adjunct faculty to provide training and collaboration in best practices in teaching, assessment, classroom management, Learning Resources, and other topics key to adjunct success;
  • On-Demand Certification Courses, an in-house curriculum, developed by the IDEAS team, available in a just-in-time fashion to train and certify faculty in areas, such as Teaching an Online Course, Teaching Live Online, Applying the Quality Matters Rubric, Developing an Online Course, and Rapid Course Refresh;
  • ACUE Micro-credential Course program, a nationally research-based faculty development program institutionally implemented to provide extensive learning through courses, that usually take faculty 50-60 hours to complete, such as Creating an Inclusive and Supportive Online Learning Environment, Promoting Active Learning Online, Inspiring Inquiry and Preparing Lifelong Learning in Your Online Course, and Designing Learner-Centered Courses.

Faculty engagement and professional development/training opportunities are offered in a variety of platforms and modalities to support access for all.

How Are We Doing:

According to CETL records, an average of 54 events and 80 hours of professional development opportunities are available each year with 1,000 faculty and academic staff participating. More than 130 faculty have participated in the ACUE certification program since 2021.